going down hill

[northstar]

When this restaurant first opened, it was very good. However, in the past couple years, it's gone downhill.

Today the food itself is passable. You get what you pay for at an all you can eat place. The service on the other hand, is in need of major improvement. Here are the highlights from my last visit:

1) Went for dinner with a group with a reservation. Took probably 5 minutes to get our table. Not a big deal. But took another 10 minutes to flag down a server instead of having one come to us to take our order.
2) Our server spilled hot miso soup on one of our friend's legs.
3) The same server returned with a tray of pop and spilled it all on the seat, drenching another friend's pants. No apologies from a manager or any form of compensation was offered.
4) And the last kick in the junk was when we asked for our bill, they left the gratuity on it! There was no way any of us were leaving a tip for that kind of service.

I think management needs to correct this service problem to keep their business.