things have gone down hill

[sushiman]

Things have changed as this well established AYCE sushi house. On my last few visits there things have gone significantly downhill in the service area.

I think they have become a victim of their success, being too busy and now too complacent. Not only has the service gone downhill, the restaurant looks like it could use a good scrub down. The food is still the same as before however, which is pretty good, better than many other cheap places (e.g. Kingsway Sushi). The food is the only thing saving me from handing out a an overall 1 star rating.

From the moment you walk in, if it's busy there is confusion as to who arrives first as they don't have a host and they just start walking whoever is waiting in, not necessarily in the order they arrived. This drives me nuts.

The last few visits have been 2 hour dining experiences - and not because we are eating a lot or taking our time. It just takes that long to get an order in and the food out. That's either AYCE or not.

The last visit, 6 of us were sitting there for half an hour trying to flag down anybody to take our order off the regular menu. Some totally incompenent scared looking server finally takes our order - after the first person says what they want, he's like "OK" and starts to wander away, like all 6 of us were going to share one combo? WTF!

I used to heartily recommend this place, but now I warn people away from it unless they are OK with this level of service. It's a shame as there were nice servers there in the past, and maybe we just missed them on our recent visits, but I think 3 strikes is enough.

I'd only ever return after a while if I thought it wouldn't be busy and we'd get some service.